Monday, 14 April 2014

“Do we need to understand Psychology?”

“Do we need to understand Psychology in the business environment?” – yes.

But we probably don’t all need degrees in it.

What I think is essential for leadership, whether in operations or change management, is basic emotional intelligence - some understanding and empathy with those you work with.

From my experience, these aspects can very quickly get forgotten - especially in times of pressure and stress.  However, these times are exactly when patience, understanding and empathy can make the difference between success and failure.

As a Deming fan, a good leader should be able to display a clear and accurate picture of their business as a process.  But they also need to understand people and their behaviours in that process to be able to maximise its performance.