Wow - 10 years flies by!
10 years of running my own business.
Now a total of 18 years of business transformation using systems thinking methods - helping leaders, teams, departments and whole organisations improve how they deliver service to their customers.
Thank you to all those who have sent me good wishes on this anniversary.
And thank you to all of my past, present and future customers - I am very grateful that I have a job that I love so much.
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