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Monday, 29 August 2011
Design the problem out
When a fast food restaurant faced with the problem of customers disposing of valuable and reusable trays, rather than putting signs up to admonish careless customers (and in the process trying to make the loss of trays their customers' problem) this famous restaurant chain simply designed-out the problem.
Don't fix the problem - design it out so it can't happen in the first place.
This is a lovely example - where could you apply it?
Simple Brilliant Error Proofing at the Amazing In-N-Out Burger
From: Leanblog.org
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