Each day managers throughout the world are provided with the same reports they’ve had for years (with all sorts of apparently business critical numbers on). After seeing the same report regularly, managers begin to take the data for granted, make assumptions about the figures and risk missing out on the real information.
Don’t believe me? Then try this…
Without looking at it, take your watch off and put it in your pocket, in a drawer, somewhere.
Now either draw or describe the watch face, clasp and strap in as much detail as you can.
Take as long as you like. (Bearing in mind that you see the watch dozens of time per day)
Now study the watch and see how much information you got right in your drawing/description.
How much information are you getting each day from the reports/systems you use? If the answer’s not much then it’s probably time for a refresh. Before you miss something important…
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